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Samsung TV Errors: Troubleshoot Guide & Essential Fixes

November 9, 2023

Uncover the most frequent Samsung TV errors and get easy-to-follow solutions. Start fixing your TV’s common problems now; ultimate guide awaits!


Decoding error codes on any device can be a daunting task, more so when that device is the prime source of your entertainment – your television. Samsung, renowned for its advanced technology, is a global leader in the television market. Samsung TVs, being smart and intuitive, communicate issues they may be experiencing through specific error codes. Understanding these error codes can be a crucial step in troubleshooting and resolving any issues you may face with your Samsung TV, ensuring uninterrupted entertainment.

This comprehensive guide aims to demystify the most common Samsung TV error codes. By reading on, you will gain a deeper understanding of these codes, what they communicate, and how to resolve the corresponding issues.

Key Takeaways:

  • Error Code 701 on Samsung TV indicates a network connectivity issue, but it can be resolved at home. Check your internet connection, update the TV’s software, and contact Samsung support if needed.
  • To fix Error Code 701, ensure a stable internet connection, update your TV’s software, and reach out to Samsung support if the issue persists. Happy streaming!

Understanding Samsung TV Error Codes

Samsung TV error codes are unique codes displayed on your TV screen when the TV experiences technical difficulties. These codes serve as an internal diagnostic tool, giving you insights into the problem your TV might be facing. They help pinpoint the area of trouble, providing a streamlined troubleshooting process.

These codes often manifest when there’s an issue with the TV’s connectivity, picture quality, sound system, or even the firmware updates. Accurate interpretation of these codes enables you to identify the problem, and often, fix it yourself without needing a technician.

The Appearance of Error Codes

Error codes usually pop up on the Samsung TV screen accompanied by a brief description of the problem. They are prefixed by the word ‘Error,’ making them easily recognizable. These codes can be critical in understanding and mitigating the issues.

Common Samsung TV Error Codes

The are several error codes that you may encounter while using a Samsung TV. For instance, some of the frequently seen ones include Error 012, Error 102, and Error 301.

Error 012 usually occurs when there’s an issue with the network connection, hindering the TV from establishing a connection with the server. This guide provides comprehensive steps to resolve the Error 012 issue.

Error 102, on the other hand, generally indicates a connectivity problem with the home network or internet service provider.

Meanwhile, Error 301 is often a sign that the Samsung TV is unable to connect to the server due to a network issue. Here is a helpful link that provides a detailed guide on troubleshooting the Error 301 issue.

Being familiar with these error codes will help ensure that your TV entertainment is not affected by easily solvable technical issues. In our following sections, we delve into specific error messages in more detail to help you fully grasp their cause and solution.

Understanding the “Check Signal Cable” Error

The “Check Signal Cable” error message can pop up on your Samsung TV screen when there’s a problem with the connection between your TV and the source device. This error may often infer that your TV set is not receiving a signal from the connected device. This could be a satellite receiver, cable box, DVD player, or any other connected device.

The problem could stem from a loose connection, faulty cables, or issues with the source device. Firstly, ensure that the cables connecting your TV to the source device are securely plugged in. If the problem persists, try replacing the cables, as they could be defective. Additionally, you could check the output settings of the source device to ensure it’s compatible with your TV. Restarting the source device might also be a successful fix in some cases.

Understanding the “Not Available” Message

The “Not Available” message on your Samsung TV generally pops up when you try to access an unavailable function or mode. For example, if you press a button on your remote that corresponds to a feature not supported by your TV model or a function disallowed by the currently active settings, your Samsung TV will respond with a “Not Available” message.

This could also happen if you try accessing a channel or a service that has been discontinued or isn’t part of your package if you are using a cable or satellite service.

To solve this, make sure you are using the correct buttons and functions relevant to your Samsung TV model and that your current settings allow these functions. If you encounter this message when trying to access a channel or service, verify that the channel or service is indeed active and part of your subscription plan.

Understanding the “Power Cycle” Instructions

Power cycling stands for the process of turning off your TV and turning it back on after a while – a simple yet effective troubleshooting step. This process is akin to rebooting your TV, and it can solve a myriad of issues like connectivity problems, freezing issues, audio-video sync torments, and even some error code-related annoyances.

Start by fully powering off your TV – either by using the remote control or the power button on the TV. You would then disconnect your TV from the power source by un-plugging the power cord. Let the TV rest in this state for a couple of minutes – this allows any residual power to drain out and resets the electronic components in the TV. You could then plug it back in and power it back on.

If this process doesn’t solve the issue at hand, it at least rules out random software glitches and warrants further troubleshooting.

Understanding the “Mode Not Supported” Error

When your Samsung TV displays a “Mode Not Supported” message, it means the input signal from one of the peripherals, such as the set-top box, game console, or DVD player, is not compatible with your TV. This often occurs when the screen resolution of the external device is set too high for the Samsung TV to handle.

To solve this issue, the first step is to check the output resolution of the device connected to your TV. Ensure the resolution is set to a level your Samsang TV supports. Also, check the type of cable used to connect the peripheral to the TV. Not all cables can carry all resolution signals, so it’s best to use HDMI cables as they support a wide range of resolution options.

Troubleshooting “Apps Not Working” problems

One of the perks of having a smart TV like Samsung is the ability to access internet-based services such as Netflix, Hulu and YouTube. However, if you get your Samsung TV to a point where the apps are not working, it can be pretty frustrating.

Common fixes for this issue include checking your internet connection and ensuring that it’s working properly. Some apps require a stable internet connection to function correctly. You can also try updating the apps as this can solve performance-related issues. To update apps on your Samsung TV, navigate to the Apps section on your home menu, select My Apps, locate the app you want to update and if there’s an update available, select update.

If the problem persists, the ultimate fix is to uninstall the problematic app and then reinstall it. Remember, before uninstalling, note down any login details as you will need them to sign back in on the reinstalled app.

Discussing the “No Channels Found” Error

The “No Channels Found” message on your Samsung TV typically appears when it cannot find or tune into any channels from your aerial, cable, or satellite box. This can be due to several factors including a loose connection, damaged aerial or faulty cables.

Try solving the issue by tightening your connections or replacing your cables if they seem damaged. You can also try repositioning your aerial to find a better signal. If your TV is connected to a set-top box, ensure that it’s on and properly connected. A factory reset of your Samsung TV could be a last resort. Beforehand, ensure that you back up any saved settings and channel lists, as these will be erased in the reset process.

Understanding Network Connection Errors

Samsung Smart TVs require a stable internet connection for them to work optimally. This can be either through a Wi-Fi or ethernet connection. Occasionally, you may encounter network connection errors. This could translate to apps not loading, buffering videos, or no internet connection messages. Some common network connection errors include “error_model_bind,” “error_exe_001,” and “Network interference occurred. Try again later”.

When encountering these errors, the first thing you should do is check your network connection. Ensure your router is properly connected, and the Wi-Fi signal is strong. If you are connected to the internet via an ethernet cable, make sure it is properly plugged in, and there are no signs of damage on the cable.

If all the physical checks are okay, try resetting the network settings on your Samsung TV. You can do this by navigating to Network Settings and click on the option to reset network. After resetting your network settings, check if that solves the issue.

Analyzing HDMI Connection Errors

High-Definition Multimedia Interface (HDMI) is the most commonly used method for transmitting video and audio signals between devices. It’s commonly used to connect devices such as game consoles, DVD players, and soundbars to your Samsung TV. Oftentimes, errors occur due to faulty or loosely connected HDMI cables.

One of the prevalent HDMI connection errors in Samsung TVs is the “No Signal” message. This usually means that your Samsung TV cannot recognize the HDMI input source. To troubleshoot this issue, make sure your HDMI cables are properly plugged in and free from any damages. If this doesn’t work, try testing the cable on a different device to see if it’s the cable or the TV that’s causing the problem.

To fix error code 701 on a Samsung TV, try resetting the TV by unplugging it for a few minutes and then plugging it back in. If the issue persists, contact Samsung support for further assistance.

Plunging into Sound Problems

Sound problems in Samsung TVs are usually indicated by either no audio output, distorted sound, or sound syncing issues. These problems can occur due to a number of factors including invalid audio settings, low volume levels, or audio device issues.

To resolve these problems, start by checking if your set-top box or input device is muted or its volume level is low. If everything is fine, check the audio settings of your Samsung TV. Ensure that the sound mode is set to standard. If all these checks don’t work out, try unplugging the audio device and reconnect it back after some time.

For sound sync issues, use the sound sync feature on your Samsung TV to manually adjust the audio sync to match the video. Remember, a software update can also fix any sound issues caused by bugs in the TV’s software, so ensure your TV software is up-to-date.

Decoding Picture Problems

Picture problems in Samsung TVs can manifest in various ways such as no picture at all, distorted images, discoloration and even screen flickering. Troubleshooting the issue will depend on both the exact problem and its suspected cause.

For a completely blank screen, the issue could be backlight failure, which will require professional repair. In case of discoloration or distortion, check your video cables and TV settings. Make sure that the cable connecting your input source to the TV is securely connected and free from damage. You can try adjusting picture settings to factory defaults by navigating to the picture setting on your TV menu.

For screen flickering, you might need to adjust the refresh rate of your TV. Remember that lighting fixtures can also cause screen flickering, especially those with dimmer switches.

Explaining Remote Control Problems

Issues with your Samsung TV remote control can vary from being unresponsive to the TV, lagging response or buttons not working. The most common solution is checking your remote’s batteries. If the batteries are okay, try pointing the remote directly at the TV’s IR sensor. Sometimes, other remote controls in the room can interfere with the signal.

If your remote control is still not functioning properly, it might need a reset. Instructions on how to reset your remote control can be found in your TV’s user manual. If all else fails, consider purchasing a new remote or using the Samsung Smart TV app as a temporary solution.

The Issue of Firmware Updates

Firmware updates are typically released to add new features, improvements and also to fix potential bugs that could be causing issues with your Samsung TV. It’s essential to keep your TV’s firmware up-to-date to ensure optimal performance. Updating your Samsung TV’s software is uncomplicated. You can download and install updates directly through your TV if it’s connected to the internet. Alternatively, you can download firmware updates from the Samsung website, transfer them to a USB flash drive and install manually.

Before updating, ensure your TV is connected to a reliable power source to prevent accidental power loss during the update. Also, don’t forget to read and follow all installation instructions to avoid any problems.

Expert Tips for General Samsung TV Maintenance

Maintaining your Samsung TV helps to enhance its lifespan and optimize its performance. Regular cleaning is essential to prevent dust and dirt from clogging the ventilation openings, which could cause overheating. Avoid using abrasive cleaners; instead, use a dry, soft cloth to clean your Samsung TV.

Where possible, disconnect your TV from the power source when not in use. This protects it from power surges and also conserves energy. Regularly update your software to get the latest firmware updates which often include system improvements and bug fixes.

Finally, avoid exposing your Samsung TV to extreme temperatures and humidity, which could degrade the components over time. It’s also advisable to avoid direct sunlight exposure on the screen to prevent fading and overheating issues.

Importance of User Manuals

The user manual that comes with your Samsung TV is an invaluable resource that can help you understand the functionalities of your TV and troubleshoot some common issues. Aside from providing basic setup instructions, the user manual also gives directions on how to operate the remote control extensively, adjust the picture and sound settings, connect to the internet and access built-in apps.

Furthermore, it often contains a troubleshooting section with solutions to commonly encountered problems. Whenever you detect an issue with your Samsung TV, it’s a great idea to refer to the user manual first before seeking out third-party assistance. If you can’t locate your printed manual, Samsung offers digital copies of user manuals on their website for all TV models.

Role of Samsung’s Customer Support

In instances where the user manual isn’t able to help you resolve a problem with your Samsung TV, or if an issue is too complex for you to handle, reaching out to Samsung’s customer support is the next advisable step. Samsung provides multiple means of contact, including phone numbers, online chat, email and an extensive online support section on their website.

Samsung’s customer support is designed to guide you through the process of troubleshooting and where necessary, they can also organize a service repair for more grave problems. They are skilled in handling a broad array of issues you might encounter with your Samsung TV. It is essential, therefore, to utilize this resource whenever you encounter persistent errors with your Samsung TV that you can’t resolve on your own.

Wrap-Up of Key Points

In conclusion, understanding Samsung TV error codes is essential in troubleshooting and fixing common problems. These codes give insight into what the issue could be and provide a starting point for resolving the issue.

Among the common errors discussed are the “Check Signal Cable” error, “Not Available” message, and the “Mode Not Supported” error. For each error, possible causes and potential solutions have been suggested. Network, HDMI connection and sound issues were also outlined, highlighting the importance of regular software updates and usage of the appropriate cables.

The significance of power cycling your TV for its health and overall performance were explained, shedding light on how this simple process can keep your TV running optimally. The issue of firmware updates was also addressed, advising to regularly update the TV’s firmware to keep it running smoothly and stay updated with the latest system enhancements.


Understanding the various Samsung TV error codes, their causes, and solutions is a crucial part of maintaining the performance and longevity of your TV. It empowers users to troubleshoot and fix common issues, saving time, and potentially costly repair expenses.

However, no solution works universally for all problems – different errors may require different fixes. This compilation is by no means exhaustive but provides a starting point for navigating common problems. Reflecting on routine maintenance tips, adhering to the user manual, and reaching out to Samsung’s customer support when needed, are admirable practices that ensure the sustainable working of your Samsung TV.

In essence, while the advanced technology of Samsung TVs enhances viewing experiences, it also calls for understanding and properly responding to the occasional errors that may arise. Being informed and staying proactive in implementing solutions when they do, is the best way to enjoy seamless performance from your Samsung TV.