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How Do I Get Broken Craftsman Hand Tools Replaced Under Warranty How Do I Get Broken Craftsman Hand Tools Replaced Under Warranty


How Do I Get Broken Craftsman Hand Tools Replaced Under Warranty

Written by: Alexander Johnson

Find out how to get broken Craftsman hand tools replaced under warranty. Read articles and guides on the best methods for getting your tools fixed for free.

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Craftsman hand tools are known for their durability and reliability, but even the sturdiest tools can succumb to wear and tear over time. When you find yourself with a broken Craftsman hand tool, it’s reassuring to know that many of these tools come with a warranty. This warranty ensures that if your tool becomes damaged or stops working as intended, you can get a replacement without paying for a brand new tool.

However, the process of getting a broken Craftsman hand tool replaced under warranty can sometimes be confusing or overwhelming. That’s why we’ve put together this comprehensive guide to help you navigate the process smoothly. In this article, we’ll discuss the steps you need to take to get a warranty replacement for your Craftsman hand tool, from understanding the warranty terms to contacting Craftsman and sending the broken tool for replacement.

Whether you’re a professional tradesperson or a DIY enthusiast, having your broken Craftsman hand tool replaced under warranty can save you both time and money. By following the steps outlined in this article, you’ll be well-equipped to get your tool replaced and back to work in no time.

Understanding the Craftsman Hand Tool Warranty

Before diving into the process of getting a broken Craftsman hand tool replaced under warranty, it’s important to have a clear understanding of the warranty itself. The Craftsman hand tool warranty provides coverage for defects in materials and workmanship, ensuring that your tool can be replaced if it fails due to these reasons.

The warranty period for Craftsman hand tools may vary depending on the specific tool and its intended use. Typically, Craftsman offers a lifetime warranty for hand tools, meaning that as long as you own the tool, you can have it replaced if it becomes damaged or fails to perform due to defects.

It’s important to note that the Craftsman hand tool warranty does not cover normal wear and tear or misuse of the tool. If your tool breaks due to these reasons, it may not be eligible for warranty replacement. It’s always a good idea to check the specific terms and conditions of the warranty that comes with your tool to ensure you meet the requirements for a replacement.

In some cases, Craftsman may offer limited warranties for specific hand tools that have shorter coverage periods. These limited warranties may cover certain components or aspects of the tool, so it’s crucial to read the warranty documentation provided with your tool to understand the exact terms and conditions.

Furthermore, it’s worth noting that the Craftsman hand tool warranty may differ based on the location and the retailer from which you purchased your tool. It’s always best to refer to the warranty information provided with your specific tool or consult the Craftsman website for the most accurate and up-to-date information.

By having a clear understanding of the Craftsman hand tool warranty, you can ensure that your broken tool falls within the eligible criteria for a warranty replacement. This knowledge will help streamline the process of getting your tool replaced and minimize any potential confusion or inconvenience along the way.

Gathering Information for a Replacement

When it comes to getting a broken Craftsman hand tool replaced under warranty, it’s important to gather the necessary information before reaching out to Craftsman. This information will help expedite the process and ensure that your warranty claim is processed smoothly. Here are some key pieces of information you should gather:

  1. Proof of purchase: Craftsman may require proof of purchase to verify that the tool is still within the warranty period. This can include a receipt, invoice, or any other form of documentation that proves you purchased the tool.
  2. Tool details: Provide the model number and serial number of the broken Craftsman hand tool. These details can usually be found on the tool itself or in the tool’s packaging. Having this information readily available will help Craftsman identify the specific tool and process your replacement request efficiently.
  3. Description of the issue: Clearly describe the problem you are experiencing with the tool. Whether it’s a broken handle, a malfunctioning mechanism, or any other issue, providing a detailed description will assist Craftsman in understanding the problem and determining the appropriate course of action.
  4. Photos or videos: If possible, take photos or videos of the broken tool to support your warranty claim. These visual aids can provide visual evidence of the damage or issue, further validating your claim and expediting the replacement process.
  5. Personal contact information: When contacting Craftsman, make sure to provide your personal contact information, including your name, phone number, and email address. This will allow Craftsman to reach out to you with updates on your warranty claim and ensure effective communication throughout the process.
  6. Warranty documentation: Keep a copy of the warranty documentation that came with your Craftsman hand tool. This includes any terms, conditions, or limitations outlined in the warranty. Having this on hand can help you reference and understand the warranty coverage as you navigate the replacement process.

By gathering all the necessary information before contacting Craftsman, you will streamline the process and provide all the relevant details to support your warranty claim. This proactive approach will help ensure a smoother and more efficient experience when getting your broken Craftsman hand tool replaced under warranty.

Contacting Craftsman for a Warranty Replacement

Once you have gathered all the necessary information for your warranty claim, it’s time to reach out to Craftsman to initiate the replacement process. There are a few ways you can contact Craftsman for a warranty replacement:

  1. Customer service hotline: Craftsman typically provides a customer service hotline that you can call to discuss your warranty claim. Look for the customer service number on the Craftsman website, warranty documentation, or the packaging of your tool. When calling, be prepared to provide the necessary information and describe the issue with your broken hand tool.
  2. Online warranty claim form: Some manufacturers, including Craftsman, have an online warranty claim form on their website. Visit the Craftsman website and look for the warranty section or support page. Fill out the online form, providing all the required information about your broken tool and the warranty claim. This method allows you to initiate the claim process at your convenience.
  3. Email or online chat: Craftsman may also offer support via email or online chat. If you prefer written communication, visit the Craftsman website and look for the contact or support page. From there, you can email or chat with a customer service representative, explaining your warranty claim and providing the necessary details about your broken tool.

Regardless of the method you choose, be prepared for Craftsman to ask for the information and documents you gathered earlier. This will help them assess your warranty claim and determine the appropriate course of action. It’s important to remain patient and polite during your interactions with Craftsman’s customer service representatives.

Once you have made contact with Craftsman, they will guide you through the next steps of the warranty replacement process. They may provide instructions on how to send the broken tool back to them or request additional information or documentation. Follow their instructions carefully to ensure a seamless experience.

Remember to keep track of your conversations and any correspondence with Craftsman. This includes noting down the date and time of your calls, the names of the representatives you speak with, and any reference numbers or case numbers provided. This documentation will be helpful if there are any issues or delays with your warranty claim.

By contacting Craftsman promptly and providing all the necessary information, you’ll be well on your way to getting your broken Craftsman hand tool replaced under warranty.

Sending the Broken Craftsman Hand Tool for Replacement

Once you’ve initiated the warranty replacement process with Craftsman and provided all the necessary information, it’s time to send your broken Craftsman hand tool for replacement. Follow these steps to ensure a smooth and efficient return:

  1. Package the tool securely: Use appropriate packaging materials to ensure that the broken Craftsman hand tool is well-protected during transit. Wrap the tool in bubble wrap or a similar cushioning material, and place it in a sturdy box to prevent any further damage.
  2. Include the required documentation: Make sure to include all the required documentation with the package. This may include a copy of the proof of purchase, a description of the issue, photos or videos of the broken tool, and any other information Craftsman requested when you contacted them.
  3. Use a trackable shipping method: Choose a shipping method that provides a tracking number so that you can monitor the progress of the package. This will help ensure that the tool reaches Craftsman safely and allows you to have peace of mind throughout the process. It’s also a good idea to consider insuring the package for its value, in case of any unforeseen issues during transit.
  4. Address the package correctly: Double-check the address provided by Craftsman for the warranty return. Make sure the address is accurate and complete, including any specific department or instructions provided by Craftsman. Use the correct format for the address to avoid any unnecessary delays in the return process.
  5. Consider using a shipping service with a prepaid label: In some cases, Craftsman may provide a prepaid shipping label for the return. This simplifies the process for you and ensures that the package is sent to the correct location without any additional cost to you.

When sending the broken Craftsman hand tool, it’s essential to keep track of the shipping details, including the tracking number and the date of shipment. This information will be useful if there are any delays or issues with the return process.

Once Craftsman receives the package and verifies the eligibility of your warranty claim, they will process your replacement and send you a new hand tool. The timeframe for receiving the replacement may vary depending on your location and the specific tool in question. During this waiting period, it’s best to keep in touch with Craftsman’s customer service for any updates on your warranty claim.

By carefully packaging and sending your broken Craftsman hand tool, you’re taking the necessary steps to get your replacement as quickly and smoothly as possible.

Receiving the Replacement Craftsman Hand Tool

After you have sent the broken Craftsman hand tool to Craftsman, it’s time to wait for the arrival of your replacement tool. Here are the steps involved in receiving the replacement Craftsman hand tool:

  1. Tracking the package: Use the tracking number provided by the shipping service to monitor the progress of your package. Keep an eye on the tracking updates to get an estimated delivery date.
  2. Delivery notification: Once the replacement tool is delivered to your address, you may receive a notification from the shipping carrier. This could be an email, a text message, or a physical delivery notice left at your doorstep.
  3. Inspecting the replacement tool: Once you have the replacement Craftsman hand tool in your possession, carefully inspect it for any signs of damage or defects. Check that it matches the model and specifications of your original tool.
  4. Contacting Craftsman if any issues arise: If you notice any problems with the replacement tool, such as damage during transit or a mismatched model, reach out to Craftsman’s customer service immediately. Provide them with the necessary details and any supporting documentation, such as photos or videos, to resolve the issue.
  5. Enjoying your new Craftsman hand tool: If the replacement tool meets your expectations, you can start using it right away. Take advantage of the durability and reliability that Craftsman hand tools are known for, and get back to your projects with confidence.

Remember to keep a record of the delivery and any communication with Craftsman during this process. Having documentation of the replacement and any issues that arise will help in case you need to follow up or reference the warranty claim in the future.

If you have any further questions or concerns about the replacement tool or the warranty coverage, don’t hesitate to reach out to Craftsman’s customer service. They will be happy to assist you and address any queries you may have.

Receiving the replacement Craftsman hand tool is the final step in the warranty replacement process. By following these steps and staying in contact with Craftsman, you can ensure a smooth and satisfactory experience with your warranty claim.


Getting a broken Craftsman hand tool replaced under warranty doesn’t have to be a complicated or frustrating process. By understanding the Craftsman hand tool warranty, gathering the necessary information, contacting Craftsman promptly, sending the broken tool for replacement, and receiving the replacement tool, you can navigate the process smoothly and efficiently.

Remember to familiarize yourself with the specific terms and conditions of the warranty that comes with your Craftsman hand tool. This will ensure that you meet the eligibility requirements and understand what is covered under the warranty.

When contacting Craftsman for a warranty replacement, be prepared to provide detailed information about the issue with your broken tool, including proof of purchase, tool details, and any supporting documentation like photos or videos. This will help Craftsman assess your claim and process the replacement without any delays.

Take care when packaging and sending the broken tool back to Craftsman, using a trackable and secure shipping method. Keep track of the shipping details and maintain open communication with Craftsman’s customer service to stay informed about the progress of your warranty claim.

Once you receive the replacement Craftsman hand tool, inspect it carefully to ensure it meets your expectations. If there are any issues or concerns, reach out to Craftsman’s customer service for assistance.

By following these steps and maintaining proper documentation throughout the warranty replacement process, you can have peace of mind knowing that Craftsman stands behind the quality of their hand tools and is committed to providing replacements for defective or damaged tools.

So, if you find yourself with a broken Craftsman hand tool, don’t worry. With the knowledge and guidance provided in this article, you can confidently navigate the process of getting your tool replaced under warranty, getting you back to work with a reliable and functional tool in hand.

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