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Why My Brother Printer Is Not Printing Why My Brother Printer Is Not Printing

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Why My Brother Printer Is Not Printing

Written by: Ethan Hayes

Experiencing printing issues with your Brother printer? Discover troubleshooting tips and solutions for smart home devices. Find out why your Brother printer is not printing.

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Have you ever been in a situation where you urgently need to print an important document, but your Brother printer refuses to cooperate? Frustrating, isn't it? Before you start pulling your hair out or giving your printer the silent treatment, let's delve into some troubleshooting steps to resolve the issue. In this comprehensive guide, we'll explore common reasons why your Brother printer may not be printing and provide practical solutions to get your printing tasks back on track.

So, grab a cup of coffee, sit back, and let's unravel the mystery of why your Brother printer is not printing. Whether you're a tech-savvy enthusiast or a novice in the world of printing, this article is designed to help you navigate through the troubleshooting process with ease. Let's embark on this troubleshooting journey together and restore your Brother printer to its efficient, document-producing glory.

Key Takeaways:

  • Ensure your Brother printer is connected properly and check for ink or toner shortages to resolve printing issues. Don’t forget to clear paper jams and update printer drivers for smooth printing experience.
  • When troubleshooting your Brother printer, remember to run the printer troubleshooter and consider resetting the printer as a last-resort solution. Keep your printer healthy for seamless productivity!

Check Printer Connection

One of the primary culprits behind a Brother printer’s refusal to print is a faulty or unstable connection. Before diving into complex troubleshooting methods, it’s crucial to ensure that the printer is properly connected to your computer or network. Here’s a step-by-step guide to check and rectify any connectivity issues:

  1. Physical Connection: Start by examining the physical connections between your Brother printer and the computer. Ensure that the USB or Ethernet cable is securely plugged into both the printer and the computer. If you’re using a wireless connection, verify that the printer is within the network’s range and that there are no obstructions interfering with the signal.
  2. Power Supply: Confirm that the printer is receiving adequate power. Check if the power cable is firmly connected to the power outlet and the printer. If the printer has a power button, ensure that it is turned on.
  3. Network Connection: For wireless printers, verify that the Wi-Fi or network connection is stable. If the printer is connected to a network, ensure that the network settings are correctly configured and that the printer’s IP address is accessible from your computer.

After performing these checks, attempt to print a test page to verify if the connectivity issue has been resolved. If the printer still refuses to print, proceed to the next troubleshooting step to further diagnose and address the issue.

Check Ink or Toner Levels

Running low on ink or toner can significantly impact your Brother printer’s ability to produce high-quality prints or even print at all. To ensure that your printer is not hindered by depleted supplies, follow these steps to check and address the ink or toner levels:

  1. Printer Display: If your Brother printer features a built-in display, navigate to the ink or toner levels section within the printer’s settings menu. This will provide you with a visual indication of the remaining ink or toner levels for each cartridge. If any of the levels are critically low or depleted, it’s time to replace the cartridge.
  2. Printer Software: Utilize the Brother printer software installed on your computer to check the ink or toner levels remotely. The software often provides real-time updates on the status of each cartridge, allowing you to proactively replace depleted supplies.
  3. Physical Inspection: Open the printer’s cartridge access door and visually inspect the ink or toner cartridges. If a cartridge appears to be empty, remove it from the printer and gently shake it to redistribute the remaining ink or toner. This may temporarily extend the cartridge’s lifespan and enable you to print a few additional pages.

After confirming and addressing any ink or toner shortages, attempt to print a test page to evaluate if the issue has been resolved. If the printer continues to exhibit printing problems, proceed to the next troubleshooting step to further diagnose and resolve the issue.

Clear Paper Jams

Paper jams are a common nuisance that can disrupt the printing process and prevent your Brother printer from functioning smoothly. When paper becomes lodged within the printer, it can impede the printing mechanism and lead to frustrating errors. Follow these steps to effectively clear paper jams from your Brother printer:

  1. Turn Off the Printer: Before attempting to clear a paper jam, power off the printer and unplug it from the power source to prevent any potential mishaps or damage to the printer.
  2. Access the Paper Path: Open the printer’s access panels and carefully inspect the paper path for any obstructions. This includes the paper tray, input and output trays, and any other areas where paper travels through the printer. Remove any visible jammed paper by gently pulling it in the direction of the paper path to avoid tearing.
  3. Remove Internal Obstructions: If the jammed paper is not easily accessible from the external panels, consult the printer’s manual to access the internal components safely. Use caution and follow the manufacturer’s guidelines to remove any stuck paper without causing damage to the printer’s internal mechanisms.
  4. Clean the Printer: After clearing the paper jam, use a soft, lint-free cloth to gently clean the printer’s rollers and internal components. This helps remove any residual paper dust or debris that may have contributed to the paper jam.

Once the paper jam has been successfully cleared and the printer is clean, plug the printer back in, power it on, and attempt to print a test page to confirm that the issue has been resolved. If the printer still encounters printing problems, proceed to the next troubleshooting step to further diagnose and address the issue.

Check the printer connection and make sure it’s properly plugged in and turned on. Also, check for any error messages on the printer or computer screen. If there are any, follow the instructions to troubleshoot the issue.

Update Printer Drivers

Outdated or incompatible printer drivers can often be the root cause of printing issues with Brother printers. To ensure that your printer operates seamlessly with your computer, it’s essential to keep the printer drivers up to date. Follow these steps to update the printer drivers and potentially resolve any printing problems:

  1. Check for Updates: Visit the Brother official website or use the Brother printer software installed on your computer to check for the latest printer driver updates. Look for the specific driver that corresponds to your printer model and operating system.
  2. Download and Install: If updated drivers are available, download them from the official website or through the printer software. Follow the on-screen instructions to install the updated drivers, ensuring that they are compatible with your operating system.
  3. Automatic Updates: Enable automatic driver updates through the printer software or your computer’s operating system settings. This ensures that your printer drivers are regularly updated without manual intervention, keeping them optimized for performance.

After updating the printer drivers, restart your computer and attempt to print a test page to verify if the driver update has resolved the printing issue. If the problem persists, proceed to the next troubleshooting step to further diagnose and address the issue.

Run Printer Troubleshooter

When conventional troubleshooting methods fail to resolve printer issues, running a printer troubleshooter can often pinpoint and address underlying problems. Most modern operating systems, including Windows and macOS, feature built-in printer troubleshooters designed to identify and rectify common printing issues. Here’s how to run a printer troubleshooter on your computer:

  1. Windows: On a Windows computer, navigate to the Control Panel or Settings and locate the “Troubleshoot” option. Select “Printer” or “Hardware and Devices” from the troubleshooter list and follow the on-screen prompts to initiate the diagnostic process. The troubleshooter will attempt to identify and resolve any detected printer problems.
  2. macOS: If you’re using a Mac, access the “System Preferences” and select “Printers & Scanners.” Right-click or control-click on the problematic printer and choose “Reset printing system.” This action will clear existing print queues and resolve minor printing issues.

After running the printer troubleshooter, attempt to print a test page to confirm if the identified issues have been successfully resolved. If the printer continues to experience printing problems, proceed to the next troubleshooting step to further diagnose and address the issue.

Reset Printer

When all else fails and your Brother printer stubbornly refuses to cooperate, performing a printer reset can often serve as a last-resort solution to address persistent printing issues. Resetting the printer can help clear temporary errors, restore default settings, and recalibrate the internal components. Here’s a guide on how to reset your Brother printer:

  1. Power Cycle: Start by powering off the printer and unplugging it from the power source. Allow the printer to remain disconnected for at least a few minutes to ensure that residual power dissipates.
  2. Factory Reset: Some Brother printers feature a factory reset option accessible through the printer’s menu or settings. Consult the printer’s manual or the manufacturer’s website for specific instructions on initiating a factory reset. This process restores the printer to its original factory settings, potentially resolving persistent issues.
  3. Network Reset (if applicable): For network-connected printers, consider resetting the printer’s network settings to eliminate any connectivity-related issues. This can often be accomplished through the printer’s control panel or settings menu.

After performing the printer reset, plug the printer back in, power it on, and attempt to print a test page to determine if the reset has resolved the printing issue. If the problem persists, it may be necessary to seek further assistance from Brother’s support resources or a qualified technician to diagnose and address the underlying issue.


Congratulations on navigating through the troubleshooting journey to unravel the mysteries behind your Brother printer’s printing woes. By following the comprehensive steps outlined in this guide, you’ve taken proactive measures to diagnose and address common issues that can impede your printer’s performance. Whether it’s a connectivity hiccup, depleted ink levels, paper jams, driver discrepancies, or other technical glitches, you’ve armed yourself with the knowledge and tools to tackle these challenges head-on.

Remember, maintaining a healthy and functional printer is essential for seamless productivity, whether at home or in the office. By regularly checking printer connections, monitoring ink or toner levels, and promptly addressing any paper jams or driver updates, you can ensure that your Brother printer operates at its optimal capacity, delivering crisp and reliable prints whenever you need them.

If you’ve successfully resolved your printer issues using the troubleshooting steps provided, give yourself a well-deserved pat on the back. However, if the problem persists despite your best efforts, don’t hesitate to reach out to Brother’s customer support or seek assistance from a qualified technician. Sometimes, a professional touch is necessary to diagnose and rectify more complex printer malfunctions.

With your newfound troubleshooting prowess, you’re well-equipped to conquer any future printing challenges that come your way. So, power up your Brother printer, unleash your creativity, and let the smooth hum of the printing process accompany your productive endeavors. Happy printing!

Frequently Asked Questions about Why My Brother Printer Is Not Printing

How can I troubleshoot my Brother printer if it’s not printing?

If your Brother printer is not printing, you can start by checking the connection between the printer and your computer. Make sure the cables are securely plugged in and there are no issues with the power source. You can also try restarting both the printer and your computer to see if that resolves the issue.
What should I do if my Brother printer is showing error messages?

If your Brother printer is displaying error messages, it’s important to take note of the specific error code or message. You can refer to the printer’s manual or the manufacturer’s website for troubleshooting steps related to the specific error. In some cases, simply turning the printer off and on again can clear the error.
How do I ensure that my Brother printer has enough ink or toner?

To check the ink or toner levels in your Brother printer, you can access the printer’s settings or use the printer’s control panel to navigate to the ink or toner status. If the levels are low, you can replace the ink or toner cartridges following the instructions provided by Brother.
What can I do if my Brother printer is printing slowly?

If your Brother printer is printing slowly, you can try reducing the print quality or switching to a draft mode for less critical documents. Additionally, make sure that the printer’s drivers are up to date and that there are no pending print jobs in the queue that might be slowing down the printing process.
How do I clean the printhead of my Brother printer?

Cleaning the printhead of your Brother printer can help resolve issues such as streaks or smudges on the printed pages. You can typically find the printhead cleaning option in the printer’s settings or maintenance menu. Follow the on-screen instructions to run the printhead cleaning process. If the issue persists, you may need to consult the printer’s manual for more advanced cleaning methods.

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